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Supporter Care Ambassador
Supporter Care Ambassador
We are looking for an energetic and enthusiastic individual to be an effective and compelling Supporter Care Ambassador for Cornwall Hospice Care, engaging with our supporters to ensure that every one of them feels valued and receives an excellent standard of customer care to generate the maximum amount of income for our charity. Our ideal candidate is a proactive, people focussed individual with excellent communication and data management skills.
The role
You will be leading the Supporter Care team who are responsible for handling supporter enquiries, processing donations and thanking supporters. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a wide variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
Main duties and responsibilities
- Manage the Raiser’s Edge CRM database and develop expert knowledge to ensure the integrity and maintain security of the data.
- Preparing reports, reviews and undertake analysis to support fundraising and engagement activities.
- Answering inbound telephone calls, responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
- Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting our charity.
- Processing donations and sending appropriate acknowledgement to donors.
- Managing the team of paid staff and volunteers.
About us
Cornwall Hospice Care is a 24/7 Cornish healthcare charity that provides end of life support for people with terminal illnesses. Our clinical staff and volunteers care for patients and their families, carers and friends at Mount Edgcumbe Hospice in St Austell, St Julia’s Hospice in Hayle, through our Community Services and where appropriate, in people’s own homes and in local care homes.
Our staff and volunteers are at the heart of everything we do and they make our charity tick. We have 275 full and part time staff and 1500 volunteers and everyone brings skills to meet the wide variety of roles we have. We are all ambassadors in the community too, spreading the word about the end of life care we provide, that is 100% free to our patients and funded by our Cornish community.
What we’d like
Our ideal Supporter Care Ambassador will have the following knowledge, skills, experience and qualities. We all have difference experiences, so we don’t expect all candidates to meet every requirement. If you have a few gaps and a plan on how you would address them, we would love to hear from you.
- Experience of providing excellent customer service.
- Ability and confidence to communicate with a wide variety of people.
- Proven experience in Data Management and proficiency with digital platforms; particularly Excel.
- Working experience of a fundraising CRM; e.g. Raiser’s Edge.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise your own and your team’s workload.
- Outgoing, enthusiastic and able to remain calm under pressure.
- Willingness to learn and develop new skills.
- Experience of managing a team; preferably of both paid staff and volunteers.
If you think you understand our values and can commit to helping us achieve them, then we want to hear from you. Please send us your CV to recruit@cornwallhospice.co.uk or complete one of our application forms and a covering letter explaining why you think you would be the best fit to join our organisation.
Working for us
You can find a very rewarding career with Cornwall Hospice care. As well as being part of a team making a real difference to our Cornish community, we offer a generous employment package.
|
Salary |
£28,528.50 |
| Annual leave | 36 days including public holidays, with the ability to buy or sell an additional week each year. |
| Pension | Contributory pension scheme. |
| Medical cash plan | Non-contributory scheme providing cash payments towards everyday healthcare treatments, with the option to include your family members. |
| Employee Assistance Programme
|
Offering virtual and face to face counselling and 24/7 access to remote GP services. |
| Life Assurance | Death in service life assurance of twice annual salary. |
| Compassionate Leadership | We provide a supportive working environment by focussing on relationships through careful listening to, understanding, empathising with and supporting our people. |
| Complementary Therapies | Free therapies from our in-house therapists. |
| Training and Development | We offer a wide range of high quality training, learning and development opportunities to challenge and stimulate your professional development. |
| Blue Light Discount Card | All our employees can apply for a Blue Light card which offers discounts across 15,000 retailers. |
Closing date: Monday 5th May 2025
Interview date: Monday 12th May 2025
We reserve the right to close this vacancy early
For more information or help call our HR Team on 01726 65711
